Career Support Team Leader – Performance & Operations

Tiger Ux; Taguig; Vor Ort; PHP 446.000 - 781.000; Vollzeit

Benefits dieser Stelle

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Zusammenfassung

Tiger Ux in Philippines, Taguig, is seeking a supervisor for a fast-paced contact center environment. The role oversees daily targets for interviews, placements, and service quality, while coaching staff and tracking performance metrics.

You will ensure adherence to processes, conduct regular coaching sessions, and manage workloads. The position requires on-site presence in BGC, Taguig, with a strong emphasis on quality and escalation handling.

Qualifikationen

• Bachelor's degree required, or a High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms in a startup environment.

Aufgaben

• Oversee daily and weekly team targets for interviews, placements, and service quality.
• Track individual performance metrics and implement improvement measures when necessary.
• Ensure compliance with established processes, workflows, and service standards.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Provide timely feedback and support team members in developing their skills.
• Document and escape ongoing performance concerns when needed.
• Coordinate team schedules and allocate workloads efficiently.
• Identify recurring operational challenges and recommend process improvements.
• Assist in resolving complex job seeker and employer concerns through appropriate escalation support.

Kenntnisse

Coaching

Performance management

Process improvement

Team development

English proficiency

Ausbildung

Bachelor's degree

High School diploma with 5 years relevant experience

Tools

CRM/ATS platforms

US RPO

Jobbeschreibung

Role Overview

• Oversee daily and weekly team targets for interviews, placements, and service quality.
• Track individual performance metrics and implement improvement measures when necessary.
• Ensure compliance with established processes, workflows, and service standards.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Provide timely feedback and support team members in developing their skills.
• Document and escape ongoing performance concerns when needed.
• Coordinate team schedules and allocate workloads efficiently.
• Identify recurring operational challenges and recommend process improvements.
• Assist in resolving complex job seeker and employer concerns through appropriate escalation support.

Required Qualifications

• Bachelor's degree required, or a High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms in a startup environment.
• Strong coaching, process improvement, and team development skills.
• Adaptable and able to thrive in a dynamic, fast-growing environment.

Perks & Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Work Schedule/Setup

Monday to Friday, night shift (DST Dependent)
Employment Type: Full-time
Work Location: On-site, BGC, Taguig City, Philippines