Night-Shift Team Lead, Client Success & Operations

TASQ Staffing Solutions; Taguig; Sur place; PHP 781 200 - 1 004 400; Plein temps

Résumé du poste

TASQ Staffing Solutions is looking for a skilled individual to lead their team in Taguig. Responsibilities include inspiring and coaching team members, managing daily operations to ensure peak productivity, and building strong client relationships. Candidates should have at least 8 years of experience in customer care and 3 years in a supervisory role. A Bachelor's degree is required, and excellent English communication skills are necessary for this 100% onsite position.

Qualifications

• Bachelor's Degree required or High School diploma with 5+ years experience.
• Excellent English communication skills are essential.
• Minimum 8 years in contact center/customer care.

Responsabilités

• Lead, coach, and inspire your team towards success.
• Manage daily operations to drive productivity and quality.
• Nurture client relationships and handle escalations professionally.

Connaissances

Team Leadership

Client Services Management

Excellent English communication

KPI Management

Stakeholder Management

Formation

Bachelor's Degree or High School diploma (with experience)

Description du poste

TASQ Staffing Solutions is looking for a skilled individual to lead their team in Taguig. Responsibilities include inspiring and coaching team members, managing daily operations to ensure peak productivity, and building strong client relationships. Candidates should have at least 8 years of experience in customer care and 3 years in a supervisory role. A Bachelor's degree is required, and excellent English communication skills are necessary for this 100% onsite position.