Night-Shift Career Support Lead — Team & Operations

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

TASQ Staffing Solutions is seeking a Team Leader for their operations in Taguig, Philippines. This role involves inspiring a team to meet ambitious KPIs, managing operations effectively, and driving engagement initiatives. Candidates must possess a Bachelor's Degree (or High School diploma with relevant experience), along with excellent English communication skills and at least 3 years in customer care management. Strong leadership and familiarity with CRM/ATS systems are required for this supervisory position, which operates on a US night shift schedule.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of professional experience.
• Excellent English communication skills are essential.
• Minimum 3 years of experience in contact center or customer care.
• At least 2 years of experience in a supervisory role.
• Strong leadership and workflow management skills needed.
• Comfortable with high call volumes and US night shifts.

Responsibilities

• Inspire and guide your team to success through effective leadership.
• Drive engagement initiatives and achieve hiring targets.
• Enhance candidate preparedness and coordinate interview schedules.
• Monitor key metrics and resolve process gaps efficiently.

Skills

Leadership

English communication

Workflow management

US night shift adaptability

Persuasion skills

Tool proficiency

Education

Bachelor's Degree or equivalent experience

Tools

CRM systems

ATS

Job description

TASQ Staffing Solutions is seeking a Team Leader for their operations in Taguig, Philippines. This role involves inspiring a team to meet ambitious KPIs, managing operations effectively, and driving engagement initiatives. Candidates must possess a Bachelor's Degree (or High School diploma with relevant experience), along with excellent English communication skills and at least 3 years in customer care management. Strong leadership and familiarity with CRM/ATS systems are required for this supervisory position, which operates on a US night shift schedule.