Career Support Assistant – Administrative & Recruitment Support

Tiger Ux; Taguig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tiger Ux in Taguig, Philippines, is seeking a Career Support Assistant to handle administrative tasks, coordinate with candidates and employers, process applications, and support invoicing. The role requires on-site work at BGC, Taguig, with night shift alignment to US-based operations.

Responsibilities include outreach, scouting support, data accuracy, and collaboration with the Career Support Team to ensure SLA adherence and smooth interviewing logistics.

Qualifications

• At least 1 year of experience in contact center, customer service, recruitment, administrative, or operations environments.
• Strong attention to detail and the ability to manage high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable handling repetitive, high-volume outbound activities.

Responsibilities

• Outreach to candidates and employers, addressing hiring needs and inquiries.
• Maintain active pipelines and ensure outreach activities meet SLA.
• Send scout messages to candidates and process responses and applications.
• Keep candidate and application records accurate and up to date.
• Prepare and issue invoices for placements and assist with monthly billing reconciliation.
• Coordinate with Career Support Associates and assist with interview scheduling and other admin tasks.

Skills

Outbound outreach

Written communication

Attention to detail

Organizational skills

Multi-tasking

US schedule flexibility

Job description

The Career Support Assistant handles administrative tasks, coordinates with candidates and employers, processes applications, supports scouting activities, and assists with invoicing.

Role Overview

Candidate & Employer Outreach

• Conduct outbound outreach to candidates and employers, and reconnect with inactive candidates and employers.
• Communicate directly with clients to address hiring needs and resolve inquiries.
• Maintain active pipelines and ensure outreach activities are completed within SLA.

Scouting & Application Support

• Send scout messages to candidates based on job requirements and candidate profiles, and process their responses and applications.
• Keep candidate and application records accurate and up to date.

Invoice Administration

• Prepare and issue invoices to employers for placements where candidates are marked as hired, and follow up on payments.
• Track invoice status, flag missing or delayed actions, and assist with monthly billing reconciliation.

Data & System Accuracy

• Maintain accurate records of candidates, employers, jobs, and invoices.
• Verify invoice amounts, candidate IDs, positions, and job types.
• Promptly report discrepancies or missing information.

Career Support Operations

• Assist Career Support Associates with candidate and employer coordination.
• Support interview scheduling and other administrative tasks.
• Monitor assigned queues and ensure tasks are completed within SLA.
• Escalate operational concerns to the Career Support Team Leader.

Required Qualifications

• At least 1 year of experience in contact center, customer service, recruitment, administrative, or operations environments.
• Strong attention to detail and the ability to manage high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable handling repetitive, high-volume outbound activities.
• Ability to manage multiple tasks, priorities, and deadlines effectively.
• Comfortable using multiple systems, tools, spreadsheets, and communication platforms.
• Strong organizational skills and consistent follow-through.
• Willingness to work with US-based operations and schedules.

Perks & Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Work Schedule/Setup: Monday to Friday, night shift (DST Dependent)
Employment Type: Full-time
Work Location: On-site, BGC, Taguig City, Philippines