Senior Career Support Leader – Onsite Night Shift

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Job summary

TASQ Staffing Solutions in Taguig is seeking an experienced leader for a contact center role, requiring at least 8 years in the industry and 2 years in a supervisory position. You will manage team performance, drive engagement initiatives, and enhance client relationships. The ideal candidate possesses a Bachelor's degree (or equivalent experience) and has strong account management skills. The role is 100% onsite from 11PM to 8AM, providing a dynamic work environment and opportunities for growth.

Qualifications

• At least 8 years experience in contact center/customer care.
• At least 2 years experience in a Supervisory role.
• Usual knowledge in CRM/ATS use.

Responsibilities

• Inspire and guide your team to meet ambitious KPIs.
• Drive engagement initiatives and monitor key metrics.
• Enhance candidate preparedness and coordinate interviews.

Skills

Excellent English communication

Team Leadership

Account Management

Operations Management

Process Improvement

Education

Bachelor's Degree or High School diploma plus 5 years experience

Job description

TASQ Staffing Solutions in Taguig is seeking an experienced leader for a contact center role, requiring at least 8 years in the industry and 2 years in a supervisory position. You will manage team performance, drive engagement initiatives, and enhance client relationships. The ideal candidate possesses a Bachelor's degree (or equivalent experience) and has strong account management skills. The role is 100% onsite from 11PM to 8AM, providing a dynamic work environment and opportunities for growth.