Career Support Assistant

TigerUX; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a Career Support Operations professional to manage outreach, application support, and billing workflows while supporting US-based clients on a night-shift schedule.

You will maintain accurate records, coordinate interviews, and assist with invoices and data management across multiple platforms.

Qualifications

• 1+ year experience in contact center, customer service, recruitment, administrative, or operations environment.
• Detail-oriented with ability to handle high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable performing repetitive, high-volume outbound activities.
• Able to manage multiple tasks, priorities, and deadlines.
• Familiar with using multiple systems, tools, spreadsheets, and communication platforms.
• Willing to work with US-based operations and schedules.

Responsibilities

• Conduct outreach and re-engage inactive candidates and employers.
• Communicate with clients to support hiring needs and resolve inquiries.
• Maintain active pipelines and meet outreach SLAs.

Skills

Attention to detail

English communication

Outbound outreach

Multi-tasking

Organization

Spreadsheet proficiency

US shift readiness

Tools

CRM systems

Spreadsheets

Communication platforms

Job description

Job Description:

Responsibilities

Candidate & Employer Outreach

• Conduct outreach and re-engage inactive candidates and employers.
• Communicate with clients to support hiring needs and resolve inquiries.
• Maintain active pipelines and meet outreach SLAs.

Scouting & Application Support

• Send targeted scout messages and manage candidate responses and applications.
• Maintain accurate candidate and application records.

Invoice Administration

• Prepare and issue placement invoices and follow up on payments.
• Monitor invoice status and support monthly billing reconciliation.

Data & System Accuracy

• Maintain accurate candidate, employer, job, and invoice records.
• Verify invoice details, candidate IDs, positions, and job types.
• Promptly escalat... etc.

Career Support Operations

• Support candidate and employer coordination, interview scheduling, and administrative tasks.
• Monitor assigned queues and ensure timely task completion.
• Escalate operational issues to the Career Support Team Leader.

Qualifications

• At least 1 year of experience in a contact center, customer service, recruitment, administrative, or operations environment.
• Strong attention to detail and the ability to handle high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable performing repetitive, high-volume outbound activities.
• Demonstrated ability to manage multiple tasks, priorities, and deadlines.
• Comfortable using multiple systems, tools, spreadsheets, and communication platforms.
• Strong organizational and follow-through skills.
• Willingness to work with US-based operations and schedules.

Work Set-up

Monday - Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential