Care Plan Specialist (Us Hours)

Pearl; Philippines; Remote; PHP 837,000 - 977,000; Full time

Benefits offered by this job

Competitive Salary

Remote Work

Team Incentives

Generous PTO

Health Coverage for PH-based talents

Direct Mentorship

Learning & Development

Global Networking

Job summary

Pearl is seeking a Care Plan Specialist to support US-hours operations from the Philippines. You will manage patient care plans, transcribe physician notes, and coordinate insurance and billing matters, ensuring accurate documentation and a patient-focused journey.

Responsibilities include intake, care plan maintenance, post-appointment follow-ups, and collaboration with US medical/administrative teams. This remote role offers growth and exposure to international clinical workflows.

Qualifications

• 2-3 years of experience in patient navigation, healthcare coordination, or medical records management
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation
• Medical transcription experience — documenting physician explanations, diagnoses, and treatment plans
• Experience building and maintaining personalized patient care plans and medical records per healthcare regulations
• Experience handling insurance documentation, prior authorizations, and billing inquiries
• Proficiency with Google Workspace, Slack, and Zoom
• C1+ English (CEFR) for direct patient communication with US teams

Responsibilities

• Handle patient intake and transcribe physician diagnoses and treatment plans
• Build and maintain personalized care plans and medical records
• Conduct post-appointment follow-ups and coordinate insurance; prior authorizations and billing inquiries
• Maintain accurate, compliant, up-to-date documentation
• Provide a seamless, supportive experience for every patient

Skills

Patient navigation

Healthcare coordination

Medical terminology

Medical transcription

Care plan documentation

Insurance documentation

English proficiency

CRITICAL COMMUNICATION

Tools

Google Workspace

Slack

Zoom

Job description

Care Plan Specialist (US Hours)

Salary : ₱1,200 - 1,400 monthly

Company : Pearl

Job Type : Full Time Remote / Work from Home

Job Description - Care Plan Specialist (US Hours)

Description

Work From Anywhere in the Philippines

Work Schedule: PST | 9:00 AM - 6:00 PM (Monday-Friday, flexible for urgent patient inquiries)

Compensation Range: $1200 - $1,400 USD/month based on experience

A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey.

The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Care is high-touch and continuous, with every patient supported across the full arc of their treatment.

Day-to-day, the Care Plan Specialist conducts patient intake, transcribes physician diagnoses and treatment plans, builds and maintains personalized care plans, runs post-appointment follow-ups, and coordinates insurance, prior authorizations, and billing inquiries. Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient.

Requirements

Must-Have

• 2-3 years of experience in patient navigation, healthcare coordination, or medical records management
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation
• Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans
• Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations
• Experience handling insurance documentation, prior authorizations, and billing/claims inquiries
• Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom
• C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams

Nice-to-Have

• Pharmacy background or familiarity with medication management
• Hands-on experience with EMR/EHR systems
• Experience collecting and analyzing patient feedback to improve the care experience
• Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you.