Virtual Medical Assistant - Remote

medspecializedinc; Cebu City; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Paid Training Period

Holidays observed

Paid time off

Government Benefits Administration

Lactation breaks

Discounted optical services

Free Health insurance with 1 dependent

Free Life insurance

Free Accident insurance

Company-sponsored outings

Employee clubs

International travel opportunities

Job summary

MedSpecialized, Inc. seeks a Remote Virtual Medical Assistant to support US clinics from the Philippines. You will handle inbound/outbound calls, schedule appointments, and coordinate with on-site staff while maintaining high-quality patient interactions.

Work night shifts from home, must have 6+ months BPO Healthcare experience, strong English, and reliable internet. Competitive PHP monthly salary 20,000–30,000 with benefits and paid training.

Qualifications

• Excellent English proficiency required.
• 6 months+ BPO Healthcare account experience required.
• College level education required.

Responsibilities

• Answer inbound calls and assist with scheduling, rescheduling, and clinic information.
• Make outbound calls for appointment reminders and wellness checks.
• Supply EMR notes on all calls and loop in onsite staff and providers.
• Collaborate with DRC team via Google Chat.

Skills

Excellent English

25 wpm or faster

BPO healthcare experience

Remote work readiness

Education

College level

Tools

Gmail

Google Sheets

Job description

MedSpecialized, Inc. is looking for a Remote Virtual Medical Assistant!

About the Client: DrCatalyst

DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement

Night shift, Remote set-up

Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information.
• Make outbound calls for patient appointment reminders, wellness checks, and more.
• Supply EMR notes on all calls conducted looping in onsite personnel and providers.
• Google Chat with online personnel, as well as separate chats with DRC team members.

Requirements

• At least college level
• Must have at least 6 months of BPO Healthcare account experience
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Internet speed has to be at least 100 mbps
• Computer literacy (GMail, Google Sheets)
• Stable internet connection and a conducive work environment at home
• Physically fit to work in a BPO setting
• Willing to work during holidays and weekends
• Must be residing outside Cebu

Salary and monetary benefits (in PHP)

• Monthly salary of 20,000 - 30,000
• New hire bonus of 5,000
• Attendance bonus of 2,000

Perks and other benefits

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process

1. Candidate Application Form
2. General Assessment
3. Phone Screening
4. Technical Interview (Virtual)
5. Reference Check
6. Job Offer
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com