Growth Operations Specialist (Us Hours)

Pearl; Philippines; Remote; PHP 837,000 - 977,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Team incentives

Generous PTO

PH health coverage

Direct mentorship

Learning & development

Global networking

Job summary

Pearl is hiring a Growth Operations Specialist to guide prospective patients through onboarding, from inquiry to appointment booking, in US hours. This fully remote role in the Philippines emphasizes CRM, scheduling, and compliant patient handling within a fast-paced healthcare environment.

You will conduct virtual consultations, document patient data, and coordinate follow-ups to improve patient conversion and streamline operations across management systems.

Qualifications

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations.
• Experience conducting patient consultations, intake calls, or appointment coordination.
• Experience leading live patient-facing video consultations via Zoom or equivalent.
• Hands-on experience with CRM, scheduling, or patient management software.
• Experience handling medical insurance information and related patient inquiries.
• Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent).
• C1+ English (CEFR) for client-facing patient consultations conducted by voice/video.
• Background in US healthcare administration or telehealth operations.
• Experience with patient conversion, admissions, or healthcare enrollment processes.
• Familiarity with EHR/EMR systems.
• Experience supporting high-growth healthcare organizations or startups.
• Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp.

Responsibilities

• Guide prospective patients through onboarding—from initial inquiry to appointment booking.
• Conduct virtual patient consultations and accurate documentation of patient information.
• Coordinate scheduling and manage follow-ups across CRM and patient management systems.
• Support operational excellence to improve patient conversion and care transitions.

Job description

Growth Operations Specialist (US hours)

Salary : ₱1,200 - 1,400 yearly

Company : Pearl

Job Type : Full Time Philippines

Job Description - Growth Operations Specialist (US hours)

Description

Work From Anywhere in the Philippines

Work Schedule: PST │ 9:00 AM – 6:00 PM (Monday–Friday)

Compensation Range: $1200 - $1,400 USD/month based on experience

A growing US healthcare organization is looking for a Applicant Operations Specialist to guide prospective patients through onboarding — from initial inquiry through appointment booking — and deliver a seamless, trustworthy intake experience.

The company operates in a fast-paced, compliance-driven healthcare environment, supporting clinical and operational leaders in delivering high-quality patient care. It values operational excellence, confidentiality, and proactive patient support across every interaction.

Day-to-day, the role centers on conducting virtual patient consultations, accurately documenting patient information, coordinating scheduling, and managing follow-ups across CRM and patient management systems. Success means stronger patient conversion, accurate information capture, and a smooth, confident transition into care that supports overall operational efficiency.

Requirements

Must-Have

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations
• Demonstrated experience conducting patient consultations, intake calls, or appointment coordination
• Experience leading live patient-facing video consultations via Zoom or equivalent
• Hands-on experience with CRM, scheduling, or patient management software
• Experience handling medical insurance information and related patient inquiries
• Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent)
• C1+ English (CEFR) for client-facing patient consultations conducted by voice/video

Nice-to-Have

• Background in US healthcare administration or telehealth operations
• Experience with patient conversion, admissions, or healthcare enrollment processes
• Familiarity with EHR/EMR systems
• Experience supporting high-growth healthcare organizations or startups
• Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.