Remote Growth Operations Specialist (US Hours)

Pearl; Philippines; Remote; PHP 837,000 - 977,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Team incentives

Generous PTO

PH health coverage

Direct mentorship

Learning & development

Global networking

Job summary

Pearl is hiring a Growth Operations Specialist to guide prospective patients through onboarding, from inquiry to appointment booking, in US hours. This fully remote role in the Philippines emphasizes CRM, scheduling, and compliant patient handling within a fast-paced healthcare environment.

You will conduct virtual consultations, document patient data, and coordinate follow-ups to improve patient conversion and streamline operations across management systems.

Qualifications

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations.
• Experience conducting patient consultations, intake calls, or appointment coordination.
• Experience leading live patient-facing video consultations via Zoom or equivalent.
• Hands-on experience with CRM, scheduling, or patient management software.
• Experience handling medical insurance information and related patient inquiries.
• Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent).
• C1+ English (CEFR) for client-facing patient consultations conducted by voice/video.
• Background in US healthcare administration or telehealth operations.
• Experience with patient conversion, admissions, or healthcare enrollment processes.
• Familiarity with EHR/EMR systems.
• Experience supporting high-growth healthcare organizations or startups.
• Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp.

Responsibilities

• Guide prospective patients through onboarding—from initial inquiry to appointment booking.
• Conduct virtual patient consultations and accurate documentation of patient information.
• Coordinate scheduling and manage follow-ups across CRM and patient management systems.
• Support operational excellence to improve patient conversion and care transitions.

Job description

Pearl is hiring a Growth Operations Specialist to guide prospective patients through onboarding, from inquiry to appointment booking, in US hours. This fully remote role in the Philippines emphasizes CRM, scheduling, and compliant patient handling within a fast-paced healthcare environment.

You will conduct virtual consultations, document patient data, and coordinate follow-ups to improve patient conversion and streamline operations across management systems.