Cantonese-Speaking Customer Service

Manpower (Philippines); Makati; Hybrid; PHP 391,000 - 670,000; Full time

Benefits offered by this job

HMO on Day 1

Life Insurance on Day 1

Company-Provided Equipment

Hybrid Work Arrangement

Onsite training two weeks then hybrid:

Job summary

Manpower (Philippines) is seeking a Cantonese-speaking Customer Support professional to support our Hong Kong business. You will handle customer inquiries, account and card administration, billing, reporting, reconciliations, and other operational tasks while coordinating with Hong Kong-based stakeholders.

Key duties include processing inquiries via phone and email, managing StarCard applications and Autopay, supporting escalations, and preparing daily and month-end sales reports.

Qualifications

• Bachelor's degree in Business or related field.
• Fluent in Cantonese (spoken, reading, writing).
• At least 1 year of relevant experience; 3+ years total preferred.
• Strong customer service, administrative, and organizational skills.
• Experience supporting HK/Cantonese environment is a plus.
• Mandarin and English proficiency is a plus.

Responsibilities

• Handle customer inquiries and concerns via phone and email, including fuel cards, loyalty cards, digital applications, billing, transactions, disputes, and account maintenance.
• Manage StarCard applications, account setup, card delivery, Autopay processing, and related documentation.
• Support customer complaints, escalations, and issue resolution in coordination with Hong Kong stakeholders.
• Process rebates, discounts, tax exemptions, pricing updates, reconciliations, and payment-related activities.
• Maintain customer records, operational documents, master data, and compliance requirements.
• Prepare and validate daily/month-end sales reports and management reporting.
• Support loyalty programs, incentives, commissions, and various Sales initiatives.
• Coordinate with banks, vendors, and Hong Kong counterparts on operational and billing matters.
• Support process improvement, digitization initiatives, and other ad-hoc business requirements.

Skills

Cantonese fluency

Customer service

Administrative skills

Coordination

Education

Bachelor's degree in Business or related field

Job description

Work Setup: Hybrid – 2 Days RTO

Schedule: 8:00 AM – 5:00 PM

Contract: Until June 30, 2027

Business Supported: Hong Kong

We’re looking for a Cantonese-Speaking Customer Support to support our Hong Kong business. You’ll handle customer inquiries, account and card administration, billing, reporting, reconciliations, and other operational activities while working closely with Hong Kong-based stakeholders.

Key Responsibilities

• Handle customer inquiries and concerns via phone and email, including fuel cards, loyalty cards, digital applications, billing, transactions, disputes, and account maintenance.
• Manage StarCard applications, account setup, card delivery, Autopay processing, and related documentation.
• Support customer complaints, escalations, and issue resolution in coordination with Hong Kong stakeholders.
• Process rebates, discounts, tax exemptions, pricing updates, reconciliations, and payment-related activities.
• Maintain customer records, operational documents, master data, and compliance requirements.
• Prepare and validate daily/month-end sales reports and management reporting.
• Support loyalty programs, incentives, commissions, and various Sales initiatives.
• Coordinate with banks, vendors, and Hong Kong counterparts on operational and billing matters.
• Support process improvement, digitization initiatives, and other ad-hoc business requirements.

What We’re Looking For

• Bachelor’s Degree in Business or a related field
• Fluent in Cantonese – must be able to speak, read, and write
• Minimum 1 year relevant experience; 3+ years total work experience preferred
• Strong customer service, administrative, coordination, and organizational skills
• Experience supporting a Hong Kong/Cantonese-speaking environment is an advantage
• Mandarin and English proficiency is a plus
• Willing to work on month-end activities, weekends, or public holidays when required

What We Offer

• HMO on Day 1
• Life Insurance on Day 1
• Company-Provided Equipment
• Hybrid Work Arrangement
• Work Arrangement: First 2 weeks fully onsite for training, followed by a hybrid setup with onsite work every Wednesday and Thursday.

If you’re a Cantonese-speaking professional ready to take on a role supporting a global organization, we’d love to hear from you!