Cantonese Customer Care Specialist — HK Focus

Chevron; Hinoba-an; On-site; PHP 279,000 - 446,000; Part time

Job summary

Chevron Global Service Center in Manila seeks a detail-oriented Customer Service professional to handle fuel card and loyalty card inquiries via phone and email. You will manage feedback, escalation, and end-to-end StarCard application processing while coordinating with Hong Kong stakeholders and ensuring compliance with PDPO/KYC requirements.

The role requires Cantonese reading/writing and flexibility for month-end cycles, weekends, and public holidays, on a 6–9 month contract basis.

Qualifications

• Bachelor's Degree in business-related courses or equivalent degree.
• At least 3 years of working experience, preferably exposure in a Cantonese-centric environment.
• Strong workflow coordination and meticulous task tracking with various Hong Kong in-country stakeholders.
• Must have ability to read/write and speak in Cantonese.
• Familiarity with Hong Kong’s postal-mailing format and translating handwritten Cantonese text into English.
• Flexible to work on month-end cycles, weekends and public holidays.
• Amenable to work for a 6-to-9-month contract base.

Responsibilities

• Handle customer enquiries via phone calls and emails for fuel cards, loyalty cards, other card products and related digital applications.
• Serve as the primary point of contact for feedback/complaints, cases escalation and resolution management.
• Work closely with peers on timely execution of Level-1 back-end administrative tasks related to StarCard applications and related processes.
• Stay enthusiastic in learning and participate as power-user on digitization initiatives transforming business processes.
• Oversee end-to-end processing of new StarCard applications and ensure compliance with Hong Kong laws.

Skills

Cantonese reading/writing

Cantonese speaking

Workflow coordination

Stakeholder management

Attention to detail

Education

Bachelor's degree in business-related fields

Job description

Chevron Global Service Center in Manila seeks a detail-oriented Customer Service professional to handle fuel card and loyalty card inquiries via phone and email. You will manage feedback, escalation, and end-to-end StarCard application processing while coordinating with Hong Kong stakeholders and ensuring compliance with PDPO/KYC requirements.

The role requires Cantonese reading/writing and flexibility for month-end cycles, weekends, and public holidays, on a 6–9 month contract basis.