Cantonese Bilingual Support Specialist

Gratitude Philippines; Manila; On-site; PHP 583,000 - 1,452,000; Full time

Benefits offered by this job

HMO + Life Insurance

Paid Training + Permanent Employment

Free Parking

Company Events

PHP 20,000 Sign-On Bonus + Incentives

Job summary

Gratitude Philippines is hiring a Cantonese Bilingual Support Specialist to assist Cantonese-speaking customers in collections and O2C. This is an onsite role in Quezon City with night shifts.

Salary ranges from PHP 52,212.67 to PHP 130,114.00 plus a PHP 20,000 sign-on bonus and incentives. You will handle Cantonese and English interactions via phone, chat and email, address billing queries, document interactions accurately, and meet quality and productivity targets.

Qualifications

• Fluent Cantonese with professional communication.
• Able to understand complex conversations including implied meanings.
• Working English for training and systems.

Responsibilities

• Handle Cantonese and English interactions across phone, chat, and email.
• Assist with billing inquiries, service requests, and product information.
• Document interactions accurately in company systems.
• Meet targets for quality, productivity, attendance, and customer satisfaction.

Skills

Cantonese language

Customer service

English communication

Job description

JOB TITLE: Cantonese Bilingual Support Specialist - Collections / O2C Exp Preferred - Up to PHP 130k + Incentives - QC

Location: Quezon City - 100% Onsite

Work Setup: Shifting / Night Shift

Salary: PHP 52,212.67 - PHP 130,114.00 + PHP 20,000 Sign-On Bonus + Incentives

Hiring: ASAP - 28 Slots Available

ABOUT THE ROLE:

We are urgently hiring 28 Cantonese Language Specialists to support Cantonese-speaking customers via phone, chat, and email.

WHAT'S IN IT FOR YOU:

• HMO + Life Insurance
• Paid Training + Permanent Employment Opportunity
• Free Parking
• Company Events
• PHP 20,000 Sign-On Bonus + Performance Incentives

YOUR ROLE:

• Handle customer interactions in Cantonese and English across phone, chat, and email
• Assist with account inquiries, billing concerns, service requests, and product information
• Deliver excellent customer experience and resolve issues efficiently
• Accurately document interactions in company systems
• Meet targets for quality, productivity, attendance, and customer satisfaction
• Perform other tasks as assigned

WHO WE'RE LOOKING FOR:

• Fluent in Cantonese - can speak naturally, fluently, and spontaneously in a professional setting
• Able to understand complex, extended conversations including implied meanings
• With conversational / working English - training and systems are in English
• Open to candidates with or without BPO experience
• Background in Collections and knowledge of Order-to-Cash - O2C - process is highly preferred but not required
• Must be eligible to work in the Philippines
• Open to non-Filipino applicants with Temporary Resident Visa - TRV