Cantonese Bilingual Customer Support Specialist

vCustomer Philippines, Inc.; Makati; Hybrid; PHP 200,000 - 320,000; Full time

Job summary

vCustomer Philippines, Inc. in Makati is seeking a Cantonese-speaking support professional to assist external clients with queries related to pricing, billing, and delivery. You will also help customers with client portals, process order-to-cash tasks, and maintain master data while coordinating with Hong Kong stakeholders.

The role requires at least 3 years of experience, fluency in Cantonese, and comfort working on month-end cycles and holidays. A hybrid setup after training is available.

Qualifications

• Bachelor's degree in business-related field or equivalent.
• At least 3 years of working experience, preferably exposure to a Cantonese-centric environment.
• Must be able to read/write and speak Cantonese.
• Familiarity with Hong Kong postal-mailing format and ability to translate handwritten Cantonese to English accurately.
• Flexible to work on month-end cycles, weekends and public holidays.

Responsibilities

• Provide support to external clients' customers by answering queries and resolving issues related to pricing, billing, delivery, etc.
• Assist customers in using client portals and systems, including registration and updates.
• Process basic order-to-cash activities for customers.
• Maintain master data related to materials, pricing, surcharges, etc.
• Assist internal stakeholders in investigating and resolving issues related to master data, pricing, billing, and systems.
• Prepare, review, and generate contracts and incentives for clients' customers.
• Generate reports on price expiration, maintenance, updates, etc.
• Utilize MS productivity tools and electronic systems.
• Seek guidance from subject matter experts when necessary.
• Resolve issues through investigation, documentation, and escalation.
• Support business operations and system usage across platforms.

Skills

Cantonese

Workflow coordination

Task tracking

Communication

Education

Bachelor's degree in business

Tools

MS Office

Job description

vCustomer Philippines, Inc. in Makati is seeking a Cantonese-speaking support professional to assist external clients with queries related to pricing, billing, and delivery. You will also help customers with client portals, process order-to-cash tasks, and maintain master data while coordinating with Hong Kong stakeholders.

The role requires at least 3 years of experience, fluency in Cantonese, and comfort working on month-end cycles and holidays. A hybrid setup after training is available.