Cantonese Bilingual Support Specialist - Onsite Night Shift

Gratitude Philippines; Manila; On-site; PHP 583,000 - 1,452,000; Full time

Benefits offered by this job

HMO + Life Insurance

Paid Training + Permanent Employment

Free Parking

Company Events

PHP 20,000 Sign-On Bonus + Incentives

Job summary

Gratitude Philippines is hiring a Cantonese Bilingual Support Specialist to assist Cantonese-speaking customers in collections and O2C. This is an onsite role in Quezon City with night shifts.

Salary ranges from PHP 52,212.67 to PHP 130,114.00 plus a PHP 20,000 sign-on bonus and incentives. You will handle Cantonese and English interactions via phone, chat and email, address billing queries, document interactions accurately, and meet quality and productivity targets.

Qualifications

• Fluent Cantonese with professional communication.
• Able to understand complex conversations including implied meanings.
• Working English for training and systems.

Responsibilities

• Handle Cantonese and English interactions across phone, chat, and email.
• Assist with billing inquiries, service requests, and product information.
• Document interactions accurately in company systems.
• Meet targets for quality, productivity, attendance, and customer satisfaction.

Skills

Cantonese language

Customer service

English communication

Job description

Gratitude Philippines is hiring a Cantonese Bilingual Support Specialist to assist Cantonese-speaking customers in collections and O2C. This is an onsite role in Quezon City with night shifts.

Salary ranges from PHP 52,212.67 to PHP 130,114.00 plus a PHP 20,000 sign-on bonus and incentives. You will handle Cantonese and English interactions via phone, chat and email, address billing queries, document interactions accurately, and meet quality and productivity targets.