Call Center Training Specialist

iQor; Carmen; On-site; PHP 246,000 - 402,000; Full time

Job summary

iQor is seeking a training specialist to update and develop materials, identify needs and deliver ongoing classes for call center staff. You will coordinate with department leaders, tailor teaching methods to diverse learners, and ensure adherence to policies and quality standards.

The role involves creating engaging training content, running new-hire and recurrent sessions, and sharing best practices across facilities to elevate customer experience.

Qualifications

• Must have 1+ year of training experience in a call center environment.
• Strong ability to adapt teaching styles to diverse learners.

Responsibilities

• Update, enhance and produce training materials.
• Identify training needs for new hires and existing staff.
• Deliver new hire classes and ongoing training sessions.
• Coordinate with QA teams to assess training gaps and improvements.
• Create and maintain materials for product knowledge and call handling skills.
• Share best practices across iQor facilities.

Skills

Training experience

Education

High school diploma or equivalent

Job description

iQor is seeking a training specialist to update and develop materials, identify needs and deliver ongoing classes for call center staff. You will coordinate with department leaders, tailor teaching methods to diverse learners, and ensure adherence to policies and quality standards.

The role involves creating engaging training content, running new-hire and recurrent sessions, and sharing best practices across facilities to elevate customer experience.