Strategic Training Lead for Large-Scale Call Center Programs

iQor; Carmen; On-site; PHP 500,000 - 800,000; Full time

Job summary

iQor in the Philippines (Cavite region) seeks a Training Manager to lead a large program launch and then oversee the training department supporting a US-based wireless client. Responsibilities include trainer development, class graduation rates, trainee hiring, report preparation, and client engagement.

The role requires 5–8 years in large call centers, strong presentation and leadership skills, and proven ability to manage multiple projects.

Qualifications

• 5–8 years of experience in large call centers serving US-based clients.
• Track record of being results-oriented and quality-driven.
• Ability to inspire trust and build strong relationships.

Responsibilities

• Plans new hire training including class and trainer assignments.
• Manages trainee performance and graduation rates during training and early production support.
• Prepares reports for clients and internal leadership and supports client engagement.

Skills

Call Center Mgmt

Training Leadership

MS Office

Education

Bachelor's Degree

Tools

Word

PowerPoint

Excel

Job description

iQor in the Philippines (Cavite region) seeks a Training Manager to lead a large program launch and then oversee the training department supporting a US-based wireless client. Responsibilities include trainer development, class graduation rates, trainee hiring, report preparation, and client engagement.

The role requires 5–8 years in large call centers, strong presentation and leadership skills, and proven ability to manage multiple projects.