Call Center Support Specialist - High-Volume Service

Recruitify_HR; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Recruitify_HR is seeking a dedicated call center professional to provide exceptional customer service in a fast-paced Cebu City environment. The role involves managing a high volume of inbound and outbound calls, documenting interactions, and contributing to team targets.

Ideal candidates have 3-5 years in call center settings, with strong communication and problem-solving skills. A positive, team-oriented attitude and willingness to learn are essential for success.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3-5 years of experience in a call center environment.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Ability to work in a fast-paced environment.
• Qualities and Traits: Team player with a positive attitude.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues effectively.
• Handle a high volume of inbound and outbound calls in a professional manner.
• Document all customer interactions accurately in the system.
• Contribute to team goals by achieving call handling and resolution targets.
• Continuously improve personal performance through feedback and training.

Skills

Excellent communication

Strong problem solving

Team player

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a dedicated call center professional to provide exceptional customer service in a fast-paced Cebu City environment. The role involves managing a high volume of inbound and outbound calls, documenting interactions, and contributing to team targets.

Ideal candidates have 3-5 years in call center settings, with strong communication and problem-solving skills. A positive, team-oriented attitude and willingness to learn are essential for success.