Call Center Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 245,520 - 334,800; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to serve as the primary contact for customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player with the ability to document interactions accurately and contribute to continuous service improvements.

Qualifications

• Customer-focused and strong communicator.
• Excellent problem-solving and empathy when assisting customers.
• Reliable team player with dependable work ethic.

Responsibilities

• Respond promptly to customer calls and provide accurate information about products, services, orders, and payments.
• Troubleshoot technical problems and handle complaints with empathy to ensure customer satisfaction.
• Document all customer interactions and resolutions in the database for quality tracking and improvement.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to serve as the primary contact for customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player with the ability to document interactions accurately and contribute to continuous service improvements.