Customer Support Specialist – Call Center

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 234,360; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Cebu City is seeking a Call Center Representative to be the primary contact for customers, handling inquiries and assisting with orders and payments.

The successful candidate will be a strong communicator, patient problem-solver, and dependable team player. No prior experience is required; a high school diploma is acceptable for this on-site, full-time role.

Qualifications

• Provide excellent customer support via calls and inquiries.
• Communicate clearly and resolve issues effectively.
• Be a dependable team player and adaptable to scripts.

Responsibilities

• Respond to customer inquiries about products, services, orders, and payments.
• Troubleshoot issues and resolve complaints with empathy.
• Escalate complex problems to supervisor or department.
• Document all customer interactions and resolutions in the database.

Job description

Synlink Recruitment Outsourcing Co. Inc. in Cebu City is seeking a Call Center Representative to be the primary contact for customers, handling inquiries and assisting with orders and payments.

The successful candidate will be a strong communicator, patient problem-solver, and dependable team player. No prior experience is required; a high school diploma is acceptable for this on-site, full-time role.