Customer Support Specialist - Call Center

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to join our on-site team in Quezon City. You will be the main point of contact for customers, handling inquiries, resolving issues, and delivering exceptional service.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player, with no experience required and a high school diploma accepted for full-time work.

Qualifications

• Strong communication skills and ability to handle inquiries with empathy.
• Ability to document interactions accurately in the system.
• Patient problem-solver who can work well in a team.

Responsibilities

• Respond to customer inquiries via calls, providing information on products, services, orders and payments.
• Troubleshoot issues, resolve complaints, and ensure customer satisfaction.
• Escalate complex issues to supervisors with clear notes for follow-up.
• Maintain detailed records of interactions and resolutions in the CRM.

Skills

Customer support

Communication

Problem solving

Team player

Education

High school

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to join our on-site team in Quezon City. You will be the main point of contact for customers, handling inquiries, resolving issues, and delivering exceptional service.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player, with no experience required and a high school diploma accepted for full-time work.