Hotel Guest Reservations Specialist — Upsell & Service

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a Hotel Reservation Specialist to handle guest inquiries, process bookings, and provide exceptional service while converting inquiries into confirmed reservations.

The role requires handling calls and emails, upselling services, and working with reservation systems and Microsoft Office. At least 6 months in hospitality or BPO is expected; HS graduates are welcome. Night shifts, weekends, and holidays are required.

Qualifications

• Strong spoken and written English communication.
• Excellent customer service and interpersonal skills.
• Detail-oriented with good multitasking skills.
• Knowledgeable in Microsoft Office and reservation systems.
• At least 6 months of related experience in hospitality, reservations, sales, customer service, or BPO.
• High School or Senior High School graduates are welcome.
• Willing to work night shifts, weekends and holidays.

Responsibilities

• Handle guest inquiries.
• Process bookings.
• Recommend rooms and upsell services.
• Secure bookings.
• Handle calls, emails, and guest concerns.

Skills

Customer service

Interpersonal skills

Detail-oriented

Multitasking

Reservation systems

Microsoft Office

Education

High School Diploma

Tools

Reservation software

Microsoft Office

CRM systems

Job description

Six Eleven Global Services and Solutions, Inc. is seeking a Hotel Reservation Specialist to handle guest inquiries, process bookings, and provide exceptional service while converting inquiries into confirmed reservations.

The role requires handling calls and emails, upselling services, and working with reservation systems and Microsoft Office. At least 6 months in hospitality or BPO is expected; HS graduates are welcome. Night shifts, weekends, and holidays are required.