Call Center Representative

Callhounds Global BPO; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company is seeking experienced Customer Service Representatives for their Travel Account team. Responsibilities include assisting customers with bookings and travel inquiries, ensuring a seamless customer experience. Candidates should have at least one year of BPO experience and familiarity with GDS tools, along with excellent verbal and written English communication skills. This role offers a vibrant work environment and opportunities for growth.

Qualifications

• At least 1 year of BPO experience, preferably supporting a Travel Account.
• Familiarity with GDS tools is a strong advantage.
• Excellent verbal and written English communication skills.

Responsibilities

• Assist customers with flight, hotel, car rental, and vacation package bookings.
• Modify or cancel travel reservations per customer requests.
• Provide accurate information regarding travel requirements.
• Resolve customer issues efficiently within set timelines.
• Meet or exceed performance metrics such as AHT, CSAT, and quality scores.

Skills

BPO experience

GDS tools familiarity (Sabre, Amadeus, Galileo)

Verbal and written English communication

Job description

Job Description

Job Summary:

• We are looking for experienced Customer Service Representatives to join our Travel Account team.
• As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
• You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.

Key Responsibilities:

• Assist customers with flight, hotel, car rental, and vacation package bookings
• Modify or cancel existing travel reservations per customer requests and airline/hotel policies
• Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
• Resolve customer issues efficiently and professionally within set timelines
• Escalate complex concerns to higher-level support or supervisors when necessary
• Meet or exceed performance metrics such as AHT, CSAT, and quality scores
• Stay updated on travel industry trends, tools, and partner policies

Qualifications:

• At least 1 year of BPO experience, preferably supporting a Travel Account
• Familiarity with GDS tools (e.g., Sabre, Amadeus, Galileo) is a strong advantage
• Excellent verbal and written English communication skills

Working Location

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