Call Center Representative (Team Lead)

J-K Network Services; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO

13th month pay

Vacation Leave Credits

Sick Leave Credits

Performance Bonus

Incentives

Job summary

A leading IT services provider is seeking a Customer Service Team Leader in Taguig. The role requires a bachelor's degree and at least 7 years of customer service experience, including 3 years in a leadership position. Responsibilities include responding to inquiries, training staff, and maintaining records. The position offers benefits such as HMO and leave credits, with a shifting schedule.

Qualifications

• At least 7 years of work experience in Customer Service.
• Minimum 3 years of experience as Team Leader.
• Experience in financial or banking sectors.
• Experience working in Financial or banking account.
• Willing to work at shifting schedule.
• Amenable to work as soon as possible.

Responsibilities

• Respond to customer inquiries via phone, email, or message.
• Provide ongoing training to employees.
• Maintain accurate records of customer interactions.
• Lead teams effectively.

Skills

Customer Service

Leadership

Communication

Education

Bachelor’s Degree

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Client Profile: A leading IT industry that continuous providing services in software and other digital platforms that enable companies’ transformation for almost 60 years.

Location: McKinley, Taguig

Schedule: Shifting Schedule

Benefits

• HMO
• 13th month pay
• Vacation Leave Credits
• Sick Leave Credits

Job Requirements

• Bachelor’s Degree Holder
• At least 7 years of work experience as Customer Service
• At least 3 years of work experience as Team Leader
• Experience working in Financial or banking account
• Willing to work at shifting schedule
• Amenable to work as soon as possible

Job Responsibilities

• Responsible for responding to customer inquiries via phone call, email or message.
• Provide ongoing training and knowledge to employees.
• Maintain accurate records for customer interactions and transactions.
• Provide leadership in Teams.

Recruitment Process

Face to Face

• Initial interview
• Final interview
• JOB OFFER