Call Center Representative-QUEZON CITY

J-K Network Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated benefits

13 Month Pay

HMO

Health Insurance & Life Insurance coverage from day 1

Expanded maternity leave up to 120 days

Expanded paternity leave up to 30 days

Employee Stock Purchase Plan

Loyalty and Christmas Gift

Inclusion and Diversity Benefits

Night Differential

Allowances

Car and Housing Plan

Company-sponsored trainings, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Job summary

An IT BPO firm is seeking a Customer Service Representative in Quezon City. This role involves managing customer inquiries, providing documentation support, and maintaining positive customer interactions. Candidates should have a bachelor's degree or relevant experience in customer service. The position offers benefits including government-mandated benefits, health insurance, and career growth opportunities.

Qualifications

• Bachelor's degree in Business management or any course.
• Open for undergraduates.
• At least 1 year of customer service or BPO experience.
• Can start ASAP.
• Willing to work onsite.

Responsibilities

• Handle customer calls and inquiries regarding products and services.
• Responsible for proper documentation of inquiries.
• Provide real-time responses to customer inquiries via email or other channels.
• Maintain professionalism and positivity while engaging with customers.
• Build good relationships with customers or clients.

Job description

Overview

Client Profile: An IT BPO firm provides IT services with an emphasis on customer service, social media, strategy, and cutting-edge technologies. They continue to offer innovation services in an effort to upgrade the technological world.

Position

Position: Customer Service Representative

Location & Schedule

Location: Quezon City

Schedule: Shifting Schedule

Work set up: Onsite

Salary & Benefits

Salary: Php 20,000 - Php 30,000

• Government Mandated benefits


• 13 Month Pay


• HMO


• Health Insurance (HMO) & Life Insurance coverage from day 1 of employment


• Expanded maternity leave up to 120 days*


• Expanded paternity leave up to 30 days*


• Employee Stock Purchase Plan


• Loyalty and Christmas Gift


• Inclusion and Diversity Benefits


• Night Differential


• Allowances


• Car and Housing Plan


• Company-sponsored trainings, upskilling, and certification


• Flexible Working Arrangements


• Healthy and Encouraging Work Environment

Requirements

• bachelors degree in Business management or any course.


• Open for undergraduates


• With at least 1 year customer service or BPO experience


• Can start ASAP


• Willing to work onsite

Responsibilities

• In charge for handling customer calls and inquiries regarding with product and services of company.


• Responsible for proper documentation of inquires


• Realtime response to customer inquiries via email or other channel


• Remain professional and positive while engaging with customer


• Build a good relationship with customers or clients.

Look for

Look for: Ms. Leah

Recruitment Process

(ONLINE/ face to face)

• initial interview


• Final interview


• JOB OFFER