Call Center Representative

Lexie; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

A leading customer service provider in Quezon City is hiring for a full-time role focused on managing customer interactions through calls, emails, and chats. The ideal candidate will be a college graduate or someone with two years of college experience and some work experience. Responsibilities include delivering accurate product information, supporting customers with various concerns, and adhering to performance targets. This position requires good interpersonal skills and basic knowledge of MS Office, and it involves working on weekends and holidays.

Qualifications

• Good interpersonal skills.
• Analytical and problem-solving skills.
• Basic knowledge of MS Office.

Responsibilities

• Manage inbound and outbound calls, emails, and chats with professionalism.
• Deliver accurate details about company products and services.
• Support customers with billing concerns and technical issues.
• Provide effective solutions to customer needs.
• Record all customer interactions accurately.
• Escalate unresolved issues to higher-level support.
• Meet performance targets consistently.
• Stay informed about company offerings and promotions.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Basic knowledge of MS Office

Education

College Graduate

Completed 2 years in College with 6 months work experience

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

• Manage inbound and outbound calls, emails, and chats with professionalism and courtesy.
• Deliver accurate details regarding company products, services, and policies.
• Support customers with billing concerns, complaints, technical issues, and order requests.
• Provide effective solutions to customer needs while demonstrating empathy and positivity.
• Record all customer interactions and transactions accurately in the system.
• Escalate complex or unresolved issues to appropriate higher-level support teams.
• Consistently meet performance targets, including customer satisfaction, response time, and quality standards.
• Stay informed and updated on company offerings, services, and promotions.
• College Graduate with or without experience
• Completed 2 years in College with 6 months work experience
• Good interpersonal skills
• Analytical and problem solving skills
• Basic knowledge with MS Office
• Willing to work on weekends and holidays

Insurance Health & Wellness

Health Insurance, HMO

Working Location

15th floor, Sagility Bridgetowne, 15th flr, Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City, Metro Manila, Philippines