Customer Service Representative (Entry-Level)

Metacom Careers

Quezon City

On-site

PHP 200,880 - 267,840

Full time

14 days+

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Benefits offered by this job

Night differential 20%

HMO for employee

HMO for dependent

Life & accident insurance

Salary increases

13th & 14th month pay

Government-mandated benefits

Career growth opportunities

Job summary

Metacom Careers in Quezon City is hiring an entry-level Customer Service Representative to join our on-site team. You will handle inquiries via phone, chat, or email and deliver helpful, professional service to customers.

The ideal candidate is a college graduate with or without experience, willing to work weekends and holidays, and possesses strong communication, listening, and problem-solving skills. Basic MS Office knowledge is a plus.

Qualifications

College graduate with or without experience; or 2 years in college with 6 months CS-related experience.
Willing to work on weekends and holidays.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Good comprehension and active listening.
Basic knowledge of Microsoft Office.
Customer-focused in a fast-paced environment.

Responsibilities

Handle customer inquiries via phone, chat, or email.
Resolve customer concerns accurately and professionally.
Provide product and service information while maintaining quality standards.
Document customer interactions and follow company processes.
Meet performance, productivity, and customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Active listening

Microsoft Office basics

Education

College graduate

2 years in college

Tools

Microsoft Office

Job description

Customer Service Representative (Entry-Level)

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Job Training

Role Description

Kickstart your career in customer service! We are looking for motivated and customer-oriented individuals to provide excellent support, resolve customer concerns, and deliver outstanding customer experiences.

Key Responsibilities

Handle customer inquiries via phone, chat, or email.
Resolve customer concerns accurately and professionally.
Provide product and service information while maintaining quality standards.
Document customer interactions and follow company processes.
Meet performance, productivity, and customer satisfaction goals.

Qualifications

College Graduate with or without work experience; or
Completed at least 2 years in College with 6 months of customer service-related experience.
Willing to work on weekends and holidays.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Good comprehension and active listening skills.
Basic knowledge of Microsoft Office applications.
Customer-focused with the ability to work in a fast-paced environment.

What We Offer