Call Center Representative

Optimum Info Solution; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A leading customer support firm is seeking a Customer Support Agent to assist Grab customers in the Philippines. Responsibilities include guiding users on the Grab application and managing inquiries. Ideal candidates should have at least 1-3 years in customer service, strong communication skills in English and Filipino, and be willing to work in shifting schedules. This position offers opportunities for growth and a dynamic working environment.

Qualifications

• At least 1-3 years working experience in Customer Service preferred.
• Experience in Voice, Email, and Chat.
• Must have excellent verbal/written communication skills in English and Filipino.

Responsibilities

• Provide customer support to Grab customers in the Philippines.
• Guide customers in using the Grab mobile application.
• Manage product and service inquiries and any customer issues.

Skills

Customer Service

Problem Solving

Technical Skills

Excellent Communication

Education

Vocational Course or College Undergraduate

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Overview

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards: Performance Bonus, Employee of the Month Award, Incentives

Benefits

Government Mandated Benefits

Insurance Health & Wellness: HMO

About the Team

Grab Support team drives Grab core values 4H (Heart, Hunger, Humility, and Honour). Promoting ease to our customers; driver-partners, merchants, and passengers using Grab services, including but not limited to payments, mobile wallet transactions, financing, insurance, and wealth; in customer support transactions focusing on quality and customer satisfaction.

Assignment Overview

1. Provide customer support to Grab customers in the Philippines.
2. Build and maintain good relationships and community building efforts with Grab’s customers.
3. Guiding our customers in using Grab mobile application, with a primary focus on ALL Grab services.
4. Manage product and service enquiries and any customer issues arising from our customers.

Possible Tasks

1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers.
2. Answer queries via Email, Chat, Outbound, Virtual Call, or Face-to-Face.
3. Any possible tasks provided by the Assignment Manager related to the given main tasks.

Qualifications

1. At least 1-3 years working experience in Customer Service (Preferably).
2. Vocational Course, College undergraduate can apply.
3. Experience in Voice, Email and Chat.
4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word.
5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino.
6. Ability to communicate results to management and in a fast-paced environment.
7. Can thrive under minimal supervision.
8. Have critical thinking, analytical, and good comprehension skills.
9. At least have a knowledge about the company.
10. Do not have any relative working in any Grab locations as an employee and partners (drivers, merchant).

Location & Duration

1. Willing to work within Metro Manila, preferably live nearby Ortigas, Pasig City.
2. Amenable to work in shifting schedule, 24/7 Operations.
3. Willing to do overtime if needed.
4. 6 months subject for renewal.

English Language; Customer Service; Problem Solving; Team Player; Technical Skills; Back Office Support; Call Centre; Interpersonal Skills; People Skills; Sales Pipeline.

Safety & Notices

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