Call Center Representative

Crescendo Staffing and Business Consulting Inc.; Misamis Oriental; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing and business consulting firm in Misamis Oriental is seeking a customer service representative to handle inquiries and provide information on products and services. The ideal candidate will hold a Bachelor's degree and possess strong communication and problem-solving skills. Responsibilities include answering calls, documenting interactions, and collaborating with team members. This role involves office-based work with potential shifts, including evenings and weekends.

Qualifications

• Less than 1 year of experience preferred.
• Patience, empathy, adaptability, and a positive attitude are essential.

Responsibilities

• Answer incoming calls and resolve customer inquiries efficiently.
• Provide accurate information on products and services.
• Document interactions and follow up on open issues.
• Maintain a positive, empathetic attitude toward customers.
• Work collaboratively with team members to meet targets.

Skills

Strong communication

Problem-solving

Customer service skills

Proficient in CRM software

Education

Bachelor’s degree in any field

Tools

CRM software

Job description

Crescendo Staffing and Business Consulting Inc.

Job Description

• Answer incoming calls and resolve customer inquiries efficiently.
• Provide accurate information on products and services.
• Document interactions and follow up on open issues.
• Maintain a positive, empathetic attitude toward customers.
• Work collaboratively with team members to meet targets.
• Utilize CRM software for tracking and managing customer interactions.
• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: Less than 1 year of experience preferred.
• Skills and Competencies: Strong communication, problem-solving, and customer service skills; proficient in CRM software.
• Working Conditions: Typically office-based, may involve shifts, including evenings and weekends.
• Qualities and Traits: Patience, empathy, adaptability, and a positive attitude are essential.

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