Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Misamis Occidental; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment outsourcing company in Misamis Occidental is seeking a Customer Service Representative to manage incoming calls and enhance customer satisfaction. This role requires a High School Diploma and skills in problem-solving and communication. You'll document interactions, troubleshoot issues, and maintain customer relationships. The environment is fast-paced, making it essential to have a strong work ethic and the ability to work well within a team. No experience is required, making this an excellent opportunity for newcomers.

Qualifications

• 0–2 years of experience in a customer service role.
• Strong work ethic and ability to maintain a positive attitude.

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide information about products and services while ensuring customer satisfaction.
• Document and track customer interactions in the system.
• Troubleshoot issues and offer solutions in a timely manner.
• Maintain a positive attitude and foster good relationships with customers.

Skills

Proficient in English language

Strong problem‑solving abilities

Excellent customer service skills

Good people skills

Ability to work in a team

Education

High School Diploma or equivalent

Job description

Job Description

Synlink Recruitment Outsourcing Co. Inc.

On‑site - Misamis Occidental. No Exp Required. High/Senior High School. Full‑time.

We are seeking a Customer Service Representative to handle incoming calls, provide product information, document interactions, troubleshoot issues, and maintain a positive attitude in a fast‑paced call center environment.

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide information about products and services while ensuring customer satisfaction.
• Document and track customer interactions in the system.
• Troubleshoot issues and offer solutions in a timely manner.
• Maintain a positive attitude and foster good relationships with customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English language, strong problem‑solving abilities, excellent customer service skills.
• Qualities and Traits: Strong work ethic, good people skills, ability to work in a team.
• Responsibilities and Duties: Adherence to call center protocols and guidelines.
• Working Conditions: Fast‑paced and dynamic call center environment.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Fraud Notice

• Withholds your ID.
• Requires you to provide a guarantee or collects property.
• Forces you to invest or raise funds.
• Collects illicit benefits.
• Or other illegal situations.