Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Misamis Occidental; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment outsourcing company in Misamis Occidental is looking for customer service representatives to respond to inquiries and resolve complaints. Candidates must have a high/senior high school education and possess strong communication and problem-solving skills. Responsibilities include handling customer interactions across various channels and maintaining records. This is an on-site, full-time position with no prior experience required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
• Educate customers about product features, services, and promotions to enhance their experience and drive sales.
• Document customer interactions and maintain accurate records in the company database for future reference.
• Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.

Skills

Customer Service

English Language

Problem Solving

Technical Skills

People Skills

Organizational Skills

Call Centre

Interpersonal Skills

Discretion

Education

High/Senior High School

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Misamis Occidental No Exp Required High/Senior High School Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
• Educate customers about product features, services, and promotions to enhance their experience and drive sales.
• Document customer interactions and maintain accurate records in the company database for future reference.
• Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.

Required Skills

• Customer Service
• English Language
• Problem Solving
• Technical Skills
• People Skills
• Organizational Skills
• Call Centre
• Interpersonal Skills
• Discretion

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