Customer Service Representative

Work-1 Manpower Recruitment Services; Misamis Occidental; On-site; PHP 234,000 - 279,000; Full time

Benefits offered by this job

Performance bonus

Incentives

Health insurance

Professional development

Job summary

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Misamis Occidental. You will be the main link between the company and its customers, answering questions, solving problems, and handling complaints with professionalism.

Responsibilities include handling inbound and outbound calls, troubleshooting technical issues, processing returns and billing corrections, logging interactions in CRM, and escalating complex cases when needed.

Qualifications

• No experience required; on-site role in Misamis Occidental.
• Customer service oriented with basic computer literacy.
• Good communication and problem-solving abilities.

Responsibilities

• Inbound and outbound calls handling for customer requests.
• Troubleshoot technical issues and process returns or billing fixes.
• Provide clear information about products/services.
• Log interactions in CRM with accuracy.
• Escalate complex issues to supervisors when needed.
• Practice active listening and empathy with customers.
• Communicate clearly in verbal and written form.
• Apply company guidelines and product knowledge to resolve issues.
• Navigate multi-line phone systems and internal databases.

Skills

English language

Customer service

Account management

Financial literacy

Digital marketing

Technical skills

Organizational skills

People skills

Back office support

Call center

Interpersonal skills

Job description

On-site - Misamis Occidental No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

A customer service representative in a call center serves as the main link between a company and its customers by answering questions, solving problems, and handling complaints

Key Responsibilities

• Handling Inbound and Outbound Calls: Answer incoming customer requests and occasionally make outbound calls for follow-ups or surveys.
• Resolving Issues: Troubleshoot technical problems, process product returns, or fix billing mistakes.
• Providing Information: Explain how products or services work and share accurate company details.
• Logging Interactions: Record customer details, questions, and solutions into a computer database or CRM (Customer Relationship Management) system.
• Escalating Problems: Transfer complex complaints to supervisors or specialized departments when necessary.
• Active Listening: Pay close attention to what the customer says to understand their core issue.
• Empathy: Stay patient and show genuine care when dealing with upset or frustrated callers.
• Clear Communication: Speak and write clearly to make complex instructions easy to follow.
• Problem-Solving: Find quick and effective solutions using company guidelines and product knowledge.
• Computer Literacy: Navigate multi-line phone systems, chat software, and internal databases smoothly.

• English Language
• Customer Service
• Account Management
• Financial Literate
• Digital Marketing
• Technical Skills
• Organizational Skills
• People Skills
• Back Office Support
• Call Centre
• Interpersonal Skills

Tips