Call Center Representative

Lexie; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service staffing agency is hiring for a role in Metro Manila, Makati. The position involves answering incoming calls, resolving customer inquiries, and documenting interactions in the CRM system. Candidates should have a High School diploma and 0–2 years of experience in customer service. Strong communication skills and a positive attitude are essential.

Qualifications

• 0–2 years of experience in customer service or call center role.
• Ability to adhere to call scripts and protocols.

Responsibilities

• Answer incoming calls and provide assistance to customers.
• Resolve customer inquiries and complaints effectively.
• Document calls and interactions in the CRM system.
• Provide product information and support to enhance customer experience.
• Collaborate with team members to improve service delivery.

Skills

Strong communication

Interpersonal skills

Patience

Empathy

Education

High School diploma or equivalent

Job description

• Answer incoming calls and provide assistance to customers in a timely manner.
• Resolve customer inquiries and complaints effectively while maintaining a positive attitude.
• Document calls and interactions in the company's customer relationship management system.
• Provide product information and support to enhance customer experience.
• Collaborate with team members to improve service delivery and solutions.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in customer service or call center role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy while dealing with customers.
• Responsibilities and Duties: Ability to adhere to call scripts and protocols as needed.
• Working Conditions: Fast-paced and dynamic call center environment.