Call Center Representative

Beauty For U Int Opc; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic customer service company in Makati is seeking a customer service representative to manage customer calls, ensure excellent service, and document customer interactions. Candidates should have a high school diploma and 1-3 years of experience in customer service, proficient in English and Salesforce, with strong communication skills. This role offers a fast-paced environment and opportunities for growth.

Qualifications

• 1-3 years of experience in customer service.
• Strong problem-solving skills required.
• Must maintain a positive attitude.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Document interactions with customers accurately in the CRM.
• Collaborate with team members to enhance customer satisfaction.

Skills

Customer Service

Problem-solving

Organizational skills

Communication skills

English Language Proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Job description

• Handle inbound and outbound customer calls in a professional manner.
• Provide excellent customer service and support by addressing inquiries and resolving issues.
• Document interactions with customers accurately in the CRM system.
• Assist with scheduling appointments and managing follow-ups.
• Collaborate with team members to improve overall customer satisfaction.
• Maintain a positive attitude and promote the company’s products and services.

Requirements

• High school diploma or equivalent
• Experience Level: 1-3 years
• Proficiency in English Language, Customer Service, and Salesforce
• Skills and Competencies: Strong problem-solving and organizational skills
• Qualities and Traits: Excellent communication skills and a positive attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment and multitask effectively