Call Center Representative

RSD Human Resource Management Consultancy; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Job summary

A human resource consultancy in Iloilo City is looking for a Customer Service Representative to handle inquiries and resolve issues via phone, email, and chat. The role requires a high school diploma and excellent communication skills. Ideal candidates should have 0–2 years of experience and be able to multitask in a fast-paced environment. The company offers a performance bonus and opportunities for job training.

Qualifications

• 0–2 years of experience preferred.
• Ability to handle a high volume of calls and multitask effectively.
• Patience, empathy, and a customer-focused attitude.
• Ability to handle a high volume of calls and multitask effectively.
• Patience, empathy, and a customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document interactions and update customer records in the system.
• Support team members with tasks as needed to enhance customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

RSD Human Resource Management Consultancy

Negotiable

On-site - Iloilo

Employee Recognition & Rewards

Performance Bonus

Professional Development

Job Training

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document interactions and update customer records in the system.
• Support team members with tasks as needed to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle a high volume of calls and multitask effectively.
• Qualities and Traits: Patience, empathy, and a customer-focused attitude.
• Working Conditions: Able to work in a fast-paced, dynamic environment.