Customer Service/ Travel Airline Account/Virtual Process

StackPH; Pasig; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A customer service provider is seeking individuals for a Customer Service/Travel Airline Account position in Pasig. This role involves responding to customer inquiries and resolving issues related to airline travel while providing exceptional service. Qualifications include a High School Diploma and strong interpersonal skills. The position is suitable for those with 0-2 years of experience and offers flexible scheduling options. Training and various benefits will be provided.

Qualifications

• Must have excellent problem-solving skills and a customer-oriented mindset.
• Ability to work in a dynamic environment and handle multiple tasks efficiently.

Responsibilities

• Provide exceptional customer service by responding to inquiries about airline travel.
• Assist customers with bookings and changes to enhance satisfaction.
• Utilize problem-solving skills to address and resolve complaints.

Skills

Proficient in English

Strong interpersonal skills

Effective communication

Problem Solving

Scheduling

Technical Skills

Education

High School Diploma or equivalent

Job description

Customer Service/ Travel Airline Account/Virtual Process

On-site - Pasig No Exp Required High/Senior High School Full-time

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund
• Free Meals, Gym Membership

Professional Development

• Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide exceptional customer service by responding to inquiries and resolving issues related to airline travel.
• Assist customers with bookings, changes, and cancellations to enhance customer satisfaction.
• Utilize problem-solving skills to address and resolve customer complaints effectively.
• Manage scheduling and ensure timely follow-up on customer queries.
• Collaborate with team members to improve processes and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, strong interpersonal skills, and effective communication
• Qualities and Traits: Excellent problem-solver with a customer-oriented mindset
• Responsibilities and Duties: Ability to work in a dynamic environment and handle multiple tasks efficiently
• Working Conditions: Virtual process with flexible scheduling options

English Language, Interpersonal Skills, Call Centre People Skills, Sales Pipeline, Problem Solving, Scheduling, Technical Skills

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