Customer Service Representative (Travel Account)

Metacom Careers; Cebu City; On-site; PHP 200,880 - 267,840; Full time

Job summary

Metacom Careers in Cebu City, Philippines, is seeking a customer service representative to support clients in the travel industry. You will handle inquiries about bookings, cancellations, and changes, providing friendly, accurate assistance.

Ideal candidates have at least 6 months of BPO experience, a high school diploma or equivalent, and strong communication and interpersonal skills. You will work in a fast-paced environment with a flexible schedule, including evenings and weekends.

Qualifications

• High school diploma or equivalent
• At least 6 months of BPO experience
• Strong communication and interpersonal skills
• Customer-focused attitude and problem-solving abilities
• Ability to work in a fast-paced environment
• Flexible schedule including evenings and weekends

Responsibilities

• Provide exceptional customer service to clients in the travel industry.
• Assist customers with inquiries related to travel bookings, cancellations, and changes.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication and interpersonal

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service to clients in the travel industry.
• Assist customers with inquiries related to travel bookings, cancellations, and changes.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
• Collaborate with team members to improve customer service processes.

Description

• Provide exceptional customer service to clients in the travel industry.
• Assist customers with inquiries related to travel bookings, cancellations, and changes.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:atleast 6 months of bpo experience
• Skills and Competencies:Strong communication and interpersonal skills
• Qualities and Traits:Customer-focused attitude and problem-solving abilities
• Responsibilities and Duties:Ability to work in a fast-paced environment
• Working Conditions:Flexible schedule including evenings and weekends