Call Center Communications Trainer - Cebu City

TASQ Staffing Solutions; Cebu City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Call Center Communications Trainer in Cebu City for a hybrid role with 3 days on-site and 2 days work-from-home. Start ASAP.

The position focuses on assessing communication skills, developing curricula, delivering workshops, and coaching trainees to improve verbal and non-verbal communication in a call-center setting. The ideal candidate has a Bachelor's degree and at least 1 year of training experience, with openness to process trainers from non-BPO

Qualifications

• Bachelor's degree required or equivalent.
• At least 1 year of experience as a trainer in any field.
• Open to process trainers, even from non-BPO industries.
• Exposure to American culture is a plus.

Responsibilities

• Needs Assessment: assess current communication skills to identify improvement areas.
• Curriculum Development: create training materials, workshops, lesson plans, and resources.
• Training Delivery: conduct workshops to teach effective communication, public speaking, interpersonal skills, and interview skills.
• Feedback and Coaching: provide constructive feedback to enhance verbal, written, listening, and body language skills.

Skills

Bachelor's Degree

Trainer experience

Process trainers welcome

American culture exposure

Education

Bachelor's Degree

Job description

Call Center Communications Trainer - Cebu City

About the job Call Center Communications Trainer - Cebu City

Position: Communications Trainer (Cebu City) | Hybrid
Work Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH)
StartDate: ASAP

Account Focus: Talent Skilling

Support Type: Support

Shift Schedule: 12 PM - 9 PM, with fixed weekends off

Qualifications:

• Bachelor's Degree
• At least 1 year of experience as a Trainer in any field
• Open to process trainers, even from non-BPO industries
• Exposure to American culture is a plus

Responsibilities:

• Needs Assessment: Assess the current communication skills of individuals or teams to identify areas needing improvement.
• Curriculum Development: Create and develop training materials, workshops, lesson plans, and resources tailored to specific communication needs.
• Training Delivery: Conduct workshops, classes, and seminars to teach effective communication techniques, including public speaking, interpersonal skills, professional development, and interview skills.
• Feedback and Coaching: Offer constructive feedback and coaching during sessions to enhance trainees verbal, written, listening, and body language skills.