Call Center Communications Trainer - Cebu City (Hybrid)

TASQ Staffing Solutions; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

A staffing solutions company in Cebu City is seeking a Communications Trainer to conduct workshops and develop training materials. This hybrid role requires at least 1 year of training experience; open to those from non-BPO backgrounds. Strong communication and curriculum development skills are essential. Exposure to American culture is a plus.

Qualifications

• At least 1 year of experience as a Trainer.
• Open to candidates from non-BPO backgrounds.
• Exposure to American culture is a plus.
• Exposure to American culture is a plus.

Responsibilities

• Assess the current communication skills of individuals or teams.
• Create training materials tailored to specific communication needs.
• Conduct workshops and seminars for effective communication.
• Offer constructive feedback to enhance communication skills.

Skills

Effective communication skills

Training and coaching

Public speaking

Interpersonal skills

Education

High school graduate or equivalent

Job description

Call Center Communications Trainer – Cebu City (Hybrid)

Position Title: Communications Trainer (Cebu) | Hybrid
Work Arrangement: Hybrid (Onsite during training period) in Cebu

Start Date: ASAP

Account Type: Talent Skilling

Support Type: Support

Qualifications:

• High school graduate or equivalent (High school/senior high school)
• At least 1 year of experience as a Trainer in any industry
• Open to process trainers, even those from non-BPO backgrounds
• Exposure to American culture is a plus

Key Responsibilities:

• Needs Assessment: Assess the current communication skills of individuals or teams to identify areas for improvement.
• Curriculum Development: Create training materials, workshops, lesson plans, and resources tailored to specific communication needs.
• Training Delivery: Conduct workshops, classes, and seminars to teach effective communication techniques, including public speaking, interpersonal skills, professional development, and interview skills.
• Feedback & Coaching: Offer constructive feedback and coaching during sessions to help trainees enhance their verbal, written, listening, and body language skills.