Call Center Agent | Voice & Non-Voice | October Class

Stark BPO Services; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Stark BPO Services in Quezon City, Metro Manila, is seeking enthusiastic Call Center Agents for full-time roles handling both voice and non-voice channels to deliver exceptional support to clients and their customers. This October Class intake offers an opportunity to join a dynamic customer service environment.

You will handle inquiries with accuracy, participate in ongoing training, and contribute to achieving service quality through effective communication and proactive problem-solving in a

Qualifications

• Excellent communication and English proficiency.
• Strong listening and comprehension abilities.
• Patience and empathy when interacting with customers.
• Proficiency with computers and multiple systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers via email, chat, and messaging platforms.
• Provide accurate product and service information to customers.
• Document interactions accurately in the company database.
• Follow protocols to maintain service quality and compliance.
• Identify customer needs and offer appropriate solutions or escalate when needed.
• Support team performance targets such as call handling time and first contact resolution.
• Participate in ongoing training and development.
• Collaborate with team members to maintain a positive work environment.

Skills

English communication

Active listening

Empathy

Computer literacy

Multitasking

Shift flexibility

Education

High school diploma

Job description

About the role

Stark BPO Services is seeking enthusiastic and customer-focused Call Center Agents to join our growing team in Quezon City, Metro Manila. This is a full-time position that offers an exciting opportunity to be part of a dynamic customer service environment. You will handle both voice and non-voice communication channels, providing exceptional support to our clients and their customers. This role is part of our October Class intake and represents a key position in delivering high-quality customer service and support.

Key responsibilities

• Handle inbound and outbound calls with professionalism and courtesy, ensuring customer queries are resolved efficiently
• Manage non-voice communication channels including email, chat, and messaging platforms to assist customers
• Provide accurate information about products and services to customers and address their concerns
• Document all customer interactions and transactions accurately in the company database and systems
• Follow company protocols and procedures to maintain service quality standards and compliance requirements
• Assist in identifying customer needs and offering appropriate solutions or escalating issues when necessary
• Contribute to achieving and maintaining team performance targets including call handling time, first contact resolution, and customer satisfaction ratings
• Participate in ongoing training and development programmes to enhance skills and product knowledge
• Collaborate with team members and supervisors to support a positive work environment

What we're looking for

• Excellent communication skills with the ability to articulate clearly in English
• Strong listening and comprehension abilities to understand customer requirements
• Patience and empathy when dealing with customers in various situations
• Proficiency in using computers and navigating multiple systems and software applications
• Ability to multitask and prioritise workload effectively in a fast-paced environment
• High school diploma or equivalent qualification; additional certification in customer service is advantageous
• Strong problem-solving skills and ability to think on your feet
• Reliability and strong attendance record with flexibility to work shifts as required
• Previous customer service experience in a call centre or contact centre environment is preferred
• Positive attitude with a willingness to learn and adapt to new processes and systems

What we offer

At Stark BPO Services, we are committed to supporting the growth and wellbeing of our employees. We provide competitive compensation packages, ongoing training and development opportunities to enhance your skills and career progression. Our workplace culture emphasises teamwork, recognition of achievements, and a supportive environment where you can thrive. We offer flexible shift arrangements and a comprehensive benefits package designed to support your personal and professional development. Additionally, we provide access to wellness programmes and employee support initiatives to ensure work-life balance and job satisfaction.

About us

Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions to clients across various industries. With a commitment to excellence, innovation, and employee satisfaction, we have established ourselves as a trusted partner for organisations seeking reliable and professional customer service support. Our team of dedicated professionals is driven by our mission to exceed customer expectations whilst maintaining the highest standards of service quality. We pride ourselves on creating a workplace where talented individuals can develop their careers and make a meaningful impact.