Customer Support Agent | Virtual Application | Up to ₱35K Bonus

Stark BPO Services; Quezon City; On-site; PHP 234,000 - 357,000; Full time

Job summary

Stark BPO Services in Quezon City seeks a Customer Support Agent to join its call centre team. This full-time, on-site role handles inbound calls and emails, resolves inquiries, and upholds service standards across multiple industries.

You will document interactions, follow scripts and policies, and collaborate with colleagues to deliver exceptional customer experiences. Ideal candidates are patient, articulate, and goal-oriented, with a passion for helping customers and maintaining brand

Responsibilities

• Answering inbound customer calls and emails in a professional and courteous manner
• Addressing customer inquiries, complaints, and requests with efficiency and empathy
• Providing accurate information about products, services, and company policies
• Documenting customer interactions and transactions in our systems accurately and thoroughly
• Troubleshooting common customer issues and escalating complex matters to appropriate departments when necessary
• Following established call centre protocols, quality standards, and compliance requirements
• Achieving and maintaining performance targets including call handling time, customer satisfaction ratings, and first-call resolution
• Contributing to a positive team environment and collaborating with colleagues to share best practices
• Participating in ongoing training and development programmes to enhance product knowledge and customer service skills

Job description

About the role

Stark BPO Services is seeking a dedicated Customer Support Agent to join our dynamic call centre team. This is a full-time position based in Cubao, Quezon City, Metro Manila, where you will be the voice of our company, delivering exceptional customer service to clients across various industries. As a Customer Support Agent, you will play a crucial role in maintaining customer satisfaction, resolving inquiries efficiently, and building lasting relationships with our clients. This role is integral to our mission of providing world-class customer service solutions and directly impacts our clients' success and brand reputation.

What you'll be doing

• Answering inbound customer calls and emails in a professional and courteous manner
• Addressing customer inquiries, complaints, and requests with efficiency and empathy
• Providing accurate information about products, services, and company policies
• Documenting customer interactions and transactions in our systems accurately and thoroughly
• Troubleshooting common customer issues and escalating complex matters to appropriate departments when necessary
• Following established call centre protocols, quality standards, and compliance requirements
• Achieving and maintaining performance targets including call handling time, customer satisfaction ratings, and first-call resolution
• Contributing to a positive team environment and collaborating with colleagues to share best practices
• Participating in ongoing training and development programmes to enhance product knowledge and customer service skills