Call Center Agent – Voice Account | Easy Hiring Process + ₱35K Bonus

Stark BPO Services; Pasay; On-site; PHP 279,000 - 379,000; Full time

Benefits offered by this job

Signing bonus ₱35,000

Job summary

Stark BPO Services is seeking Call Center Agents for our Voice Account at Pasay City, Metro Manila. This full-time role offers an opportunity to represent our clients and deliver exceptional customer service, handling inbound and outbound calls with professionalism.

A ₱35,000 signing bonus is available to join our team, with an easy hiring process. Join a dynamic support operation where you will document customer interactions, resolve inquiries, and maintain quality service standards across

Responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing inquiries and concerns promptly
• Provide accurate information about products and services to customers
• Document all customer interactions thoroughly using company systems and databases
• Resolve customer issues efficiently whilst adhering to company policies and procedures
• Handle outbound calls when required, following call scripts and guidelines
• Maintain call quality standards and meet performance metrics such as call handling time and customer satisfaction ratings
• Escalate complex issues to supervisors or specialised departments when necessary
• Contribute to a positive team environment and support colleague development
• Participate in training sessions and ongoing skill development programmes

Job description

About us

Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions to clients across multiple industries. We pride ourselves on creating a positive, supportive work environment where our team members can grow their careers whilst providing outstanding service to our clients. With a commitment to innovation and employee satisfaction, we have established ourselves as a trusted partner for businesses seeking reliable customer support operations.

About the role

We are seeking enthusiastic and customer-focused Call Center Agents for our Voice Account to join our growing team at our Pasay City, Metro Manila location. This is a full-time position offering an exciting opportunity to be the voice of our clients whilst delivering exceptional customer service. As a Call Center Agent, you will be at the forefront of our client interactions, handling inbound and outbound calls with professionalism and care. This role is strategically important to our operations, as you will directly impact customer satisfaction and contribute to the success of our clients' businesses. We are offering an attractive ₱35,000 signing bonus to join our team, along with an easy and straightforward hiring process.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing inquiries and concerns promptly




• Provide accurate information about products and services to customers




• Document all customer interactions thoroughly using company systems and databases




• Resolve customer issues efficiently whilst adhering to company policies and procedures




• Handle outbound calls when required, following call scripts and guidelines




• Maintain call quality standards and meet performance metrics such as call handling time and customer satisfaction ratings




• Escalate complex issues to supervisors or specialised departments when necessary




• Contribute to a positive team environment and support colleague development




• Participate in training sessions and ongoing skill development programmes