Customer Support Agent – Voice & Chat Specialist

Stark BPO Services; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Stark BPO Services in Quezon City, Metro Manila, is seeking enthusiastic Call Center Agents for full-time roles handling both voice and non-voice channels to deliver exceptional support to clients and their customers. This October Class intake offers an opportunity to join a dynamic customer service environment.

You will handle inquiries with accuracy, participate in ongoing training, and contribute to achieving service quality through effective communication and proactive problem-solving in a

Qualifications

• Excellent communication and English proficiency.
• Strong listening and comprehension abilities.
• Patience and empathy when interacting with customers.
• Proficiency with computers and multiple systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers via email, chat, and messaging platforms.
• Provide accurate product and service information to customers.
• Document interactions accurately in the company database.
• Follow protocols to maintain service quality and compliance.
• Identify customer needs and offer appropriate solutions or escalate when needed.
• Support team performance targets such as call handling time and first contact resolution.
• Participate in ongoing training and development.
• Collaborate with team members to maintain a positive work environment.

Skills

English communication

Active listening

Empathy

Computer literacy

Multitasking

Shift flexibility

Education

High school diploma

Job description

Stark BPO Services in Quezon City, Metro Manila, is seeking enthusiastic Call Center Agents for full-time roles handling both voice and non-voice channels to deliver exceptional support to clients and their customers. This October Class intake offers an opportunity to join a dynamic customer service environment.

You will handle inquiries with accuracy, participate in ongoing training, and contribute to achieving service quality through effective communication and proactive problem-solving in a