Travel Agent Representative | Paid Training

Sapien Global Careers; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Onsite work

Training provided

Fresh graduates welcome

Travel account opportunity

Job summary

Sapient Global Services is actively hiring Call Center Agents for Travel Accounts across Metro Manila. The role involves assisting customers with travel inquiries, reservations, and itinerary changes, delivering excellent service in an onsite environment.

Fresh graduates welcome; full training provided from Day 1. Work locations include Muñoz, Quezon City and other sites in the Metro Manila area. Shifts may include nights, weekends, and holidays.

Qualifications

• Open to fresh graduates or applicants with no BPO experience.
• Strong English communication skills required.
• Customer-focused mindset and willingness to learn.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist customers with flight, hotel, and travel reservations.
• Provide information on travel policies and schedules.
• Process booking changes, cancellations, and rebookings.
• Record interactions in internal systems and escalate complex issues.

Skills

English proficiency

Customer focus

Multitasking

Education

High school or senior high school graduate

Tools

Basic computer skills

Job description

Call Center Agent Hiring | Travel Account | Sapient Global Services

Quezon City | Onsite | Up to ₱27,000/month | Fresh Graduates Welcome

Why Join Sapient Global Services

• Competitive salary up to ₱27,000 per month
• Performance-based incentives and bonuses
• Exciting opportunity in the travel and tourism industry
• Ideal for fresh graduates, career shifters, and beginners
• Training-focused and supportive work environment

Sapient Global Services is actively hiring Call Center Agents for Travel Accounts across Metro Manila. If you are searching for travel account hiring, customer service jobs, call center agent hiring, or an entry-level BPO opportunity with no experience, this is your opportunity to build a rewarding career in the travel industry.

We are open to fresh graduates, career shifters, and applicants with no BPO experience. Full training is provided from Day 1.

Location

Muñoz, Quezon City (Main Onsite Site)

Other Sites:

• Quezon City
• Pasig City
• Mandaluyong City
• Makati City
• Manila

Job Overview

As a Call Center Agent / Customer Service Representative for a Travel Account, you will assist customers with travel-related inquiries, reservations, bookings, itinerary changes, and general customer support. You will help travelers enjoy a smooth and hassle-free experience while delivering excellent customer service.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Assist customers with flight, hotel, and travel reservations
• Provide accurate information regarding travel policies and schedules
• Process booking modifications, cancellations, and rebookings
• Resolve customer concerns professionally and efficiently
• Record customer interactions in internal systems
• Escalate complex concerns to the appropriate teams
• Meet quality and performance targets

Requirements

• Open to fresh graduates and applicants with no BPO experience
• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused and willing to learn
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila
• Open to shifting schedules including nights, weekends, and holidays

Training & Schedule

Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.