Call Center Agent-Ticketing Agent

Caldwell Communications; Navotas; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day1

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualifed

Job summary

Caldwell Communications invites applications for a customer service role focused on handling customer inquiries via phone and written correspondence. You will resolve issues on first contact whenever possible and align customer needs with client solutions.

Ideal candidates demonstrate effective communication, negotiation, and collaboration across teams. The position offers an open environment, growth opportunities, competitive pay, and standard employee benefits.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Jobs Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs