Call Center Agent - Quezon City

Tasq Staffing Solutions; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tasq Staffing Solutions is hiring Call Center Agents for an on-site role in Quezon City, Philippines. You will handle customer inquiries by phone, email, and chat, focusing on fast resolution and high-quality service.

The role requires a high school diploma (old curriculum) and fluency in English, with shifting schedules and immediate start possible. Join a fast-growing account and contribute to customer satisfaction.

Qualifications

• High School Graduate (Old Curriculum) with or without BPO experience.
• Must be conversant in both spoken and written English.
• On-site in Quezon City and willing to work shifting schedules.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions and outcomes.
• Collaborate with team members to improve service processes.
• Provide product and service information to assist customers.

Skills

English proficiency

Education

High School (Old Curriculum)

Job description

Job Description - Call Center Agent - Quezon City

Description

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback