Call Center Agent (ON-SITE)

Lead Generation and Donor Creation Inc.; Pale Benidicto Rizal; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Promotion to permanent employee

Job summary

Lead Generation and Donor Creation Inc. in the Philippines is seeking a customer service-focused Call Center Agent to handle inbound calls, respond to inquiries, and provide product and service information.

You will greet customers, clarify issues, and work under pressure with a shifting schedule while building trust and maintaining relationships with the Campaign Manager. Eligible applicants should be high school graduates and proficient with computer applications.

Qualifications

• Good communication skills.
• Ability to work under pressure and a shifting schedule.
• High School graduate or any related course.
• Proficient in relevant computer applications.

Responsibilities

• Answer calls and respond to customer inquiries.
• Resolve product or service problems by clarifying customer complaints.
• Provide product and service information to customers and clients.
• Hit daily campaign quota.
• Maintain close communication and a good professional relationship with the Campaign Manager.
• Build sustainable relationships of trust through open and interactive communication.
• Greet customers warmly and ascertain the problem or reason for calling.
• Contribute to team effort by accomplishing related results as needed.

Skills

Communication skills

Work under pressure

Shifting schedule

Interpersonal skills

Education

High School diploma

Tools

Computer applications

Job description

About the role

Answer calls and respond to customer inquiries, resolve product or service problems by clarifying customer complaints, and provide product and service information to customers and clients. Greet customers warmly and ascertain the problem or reason for calling.

Key responsibilities

• Answer calls and respond to customer inquiries

• Resolve product or service problems by clarifying customer complaints

• Provide product and service information to customers and clients

• Hit daily campaign quota

• Maintain close communication and a good professional relationship with the Campaign Manager

• Build sustainable relationships of trust through open and interactive communication

• Greet customers warmly and ascertain the problem or reason for calling

• Contribute to team effort by accomplishing related results as needed

About you

• Good communication skills

• Ability to work under pressure and a shifting schedule

• High School graduate or any related course

• Proficient in relevant computer applications

Benefits

• Health insurance

• Opportunities for promotion

• Promotion to permanent employee