Call Center Agent | GENERAL SANTOS SITE!

Work Avenue and Business Solutions Incorporated; General Santos; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in General Santos City is seeking a Call Center Agent to serve as the primary contact for customers through inbound and outbound calls, resolving questions and processing requests with accuracy.

You will document interactions in our CRM, adhere to policies, and strive to meet quality, productivity, attendance, and customer satisfaction targets while staying updated on products and procedures.

Qualifications

• Senior High School graduate or higher; college graduates encouraged.
• Excellent verbal and written English communication.
• Strong customer service and interpersonal skills.
• Basic computer navigation and typing skills.
• Ability to multitask in a fast-paced environment.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to work onsite in General Santos City.
• Previous BPO or customer service experience is an advantage but not required.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to inquiries and provide accurate information.
• Resolve customer complaints and concerns while ensuring satisfaction.
• Process customer requests, orders, account updates, or service-related transactions.
• Conduct outbound follow-up calls, appointment confirmations, surveys, or callbacks as required.
• Accurately document all customer interactions using CRM or company systems.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed key performance metrics including quality, productivity, attendance, and customer satisfaction.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on products, services, and company procedures to provide accurate support.

Skills

English communication

Customer service

Multitasking

Typing

Fast-paced environment

Shifts weekends holidays

Education

Senior High School Graduate

Job description

As a Call Center Agent, you will serve as the primary point of contact for customers through both inbound and outbound calls. You will assist customers by answering questions, resolving concerns, processing requests, providing product or service information, and following up on customer issues when necessary. You will also document all customer interactions, adhere to company policies and procedures, and consistently deliver excellent customer service while meeting quality and productivity standards.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond promptly to customer inquiries and provide accurate information.

• Resolve customer complaints and concerns while ensuring customer satisfaction.

• Process customer requests, orders, account updates, or service-related transactions.

• Conduct outbound follow-up calls, appointment confirmations, surveys, or customer callbacks as required.

• Accurately document all customer interactions using CRM or company systems.

• Escalate complex issues to the appropriate department when necessary.

• Meet or exceed key performance metrics, including quality, productivity, attendance, and customer satisfaction.

• Maintain confidentiality of customer information and comply with company policies.

• Stay updated on products, services, and company procedures to provide accurate support.

Qualifications

• At least a Senior High School Graduate (College graduates are encouraged to apply).

• Excellent verbal and written English communication skills.

• Strong customer service and interpersonal skills.

• Basic computer navigation and typing skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Willing to work on shifting schedules, weekends, and holidays.

• Previous BPO or customer service experience is an advantage but not always required, depending on the account.

• Willing to work onsite in General Santos City.