Call Center Agent - Baguio Site!

Work Avenue and Business Solutions Incorporated; Baguio; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Call Center Agent to interact with customers via phone, email, or chat, providing information, resolving issues, and processing requests. You will document interactions accurately and follow policies to maintain customer satisfaction.

Candidates should have strong English communication, good listening and problem-solving skills, basic computer literacy, and willingness to work on-site in Baguio with shifting schedules, weekends, and

Qualifications

• High school graduation required or college graduates encouraged.
• Call center or customer service experience is an advantage but not required.
• Excellent verbal and written English communication skills.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple applications.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work on-site in Baguio City.
• Fresh graduates and career shifters are welcome.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Respond to customer inquiries, concerns, and complaints in a timely manner.
• Provide accurate information about products, services, accounts, and company policies.
• Resolve customer issues by identifying solutions or escalating concerns when necessary.
• Maintain accurate records of customer interactions using company systems.
• Meet or exceed performance metrics, including quality, productivity, and customer satisfaction goals.
• Follow company procedures, compliance standards, and data privacy policies.
• Collaborate with team members and supervisors to improve customer service processes.
• Stay updated on company products, services, and operational guidelines.

Skills

English communication

Listening skills

Problem solving

Interpersonal skills

Computer literacy

Multitasking

Shift work

On-site in Baguio

Education

High school graduate

College graduates encouraged

Job description

As a Call Center Agent, you will interact with customers through phone, email, or chat to provide information, resolve issues, process requests, and ensure customer satisfaction. You will accurately document customer interactions, follow company policies and procedures, and meet established performance metrics while maintaining professionalism and a positive attitude.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.

• Respond to customer inquiries, concerns, and complaints in a timely manner.

• Provide accurate information about products, services, accounts, and company policies.

• Resolve customer issues by identifying solutions or escalating concerns when necessary.

• Maintain accurate records of customer interactions using company systems.

• Meet or exceed performance metrics, including quality, productivity, and customer satisfaction goals.

• Follow company procedures, compliance standards, and data privacy policies.

• Collaborate with team members and supervisors to improve customer service processes.

• Stay updated on company products, services, and operational guidelines.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply); college graduates are encouraged to apply.

• Previous call center or customer service experience is an advantage but not required.

• Excellent verbal and written English communication skills.

• Strong listening, problem-solving, and interpersonal skills.

• Basic computer literacy and ability to navigate multiple applications.

• Willing to work on shifting schedules, weekends, and holidays.

• Willing to work on-site in Baguio City.

• Able to work in a fast-paced environment and adapt to changing customer needs.

• Fresh graduates and career shifters are welcome to apply.