Entry-Level Call Center Agent & Career Shifters - Apply Now

Neksjob Philippines; Baguio; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Baguio is seeking an entry-level Customer Representative to assist customers via phone, email, and chat. No experience required; high/senior high school education accepted.

This on-site full-time role emphasizes clear communication, patient listening, and basic computer skills to resolve inquiries and help customers. You will handle inquiries, explain policies, document interactions, and strive for first-contact resolution.

Qualifications

• No experience required for entry-level role in customer service.
• On-site position in Baguio accepting high school graduates.

Responsibilities

• Handle inbound calls about accounts, product information, and order updates.
• Explain policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns on first contact when possible.
• Maintain accurate records of all customer interactions and account changes.

Skills

Strong communication

Active listening

Basic computer skills

Education

High School Diploma or equivalent

Job description

On-site - Baguio No Exp Required High/Senior High School Full-time

Job Description

Be part of our team as a Customer Representative Representatitive! You’ll assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development